High performing nonprofits have multiple ways of engaging and learning with the clients and communities they serve, including understanding their needs and the issues they care about.  They use this information to continually improve their programs and services. High performing nonprofits also stay current on emerging trends or issues in their field, in an effort to provide the most effective programs possible. 

• Resources & articles on Beneficiary Feedback: Listening to the voices of those we seek to help
• "From Input to Ownership: How nonprofits can engage the people they serve to carry out their mission" (BridgeSpan)
• Nonprofit & human services Customer Satisfaction (CSSP)
• Customer Satisfaction: Improving the Quality and Access to Services and Supports in Vulnerable Neighborhoods: The FRAMEWORK (includes tools) and the RESEARCH
• Feedback Labs toolkit of resources to help nonprofits gain feedback from constituents
  • Nonprofit use of Net Promoter Score surveys ("Would you recommend us to a friend?")

Information and Data on Hawaii Communities

Census Quick Facts on Hawaii

State of Hawaii Data Book

Kids Count Hawaii

Office of Hawaiian Affairs Data Book

National Center Charitable Statistics Overview by Hawaii counties

Community Engagement: Opportunities to volunteer in Hawaii

Catchafire.org - Skills based volunteers for Hawaii nonprofits

VolunteerMatch.org